Turn customer feedback into Route5 issues — without leaving your workflow.

Overview⁠

Survicate is a customer feedback platform that helps companies gather and analyze user insights. With the Survicate and Route5 integration, you can send insights from Survicate directly into Route5 as actionable issues — helping your team prioritize and act on feedback efficiently. This integration is perfect for operations leaders looking to maintain a seamless workflow between collecting user feedback and driving commitment enforcement in Route5.

How it works⁠

Turn insights into Route5 issues

• In the Research Hub tab, select an insight you’d like to turn into a Route5 issue → click the three dots → Connect to Route5
• Once you fill out the issue fields, you’ll see a notification in Research Hub confirming the issue was created, with a button to view it directly in Route5
• The insight will automatically be pinned, and you’ll see the Route5 logo next to it — clicking the logo takes you to the Route5 issue
• To remove the connection, click three dots → Disconnect from Route5 to unpin the insight and remove the Route5 icon

Turn feedback pieces into Route5 issues

• In Research Hub, open a piece of feedback you’d like to send to Route5 and click Route5 issues
• Fill out the issue fields — you’ll see a confirmation notification with a button to view the issue in Route5
• If issues have already been created from this feedback piece, you can view existing issues in Route5 or create a new one

Configure⁠

To install the Survicate integration for Route5, create your free Survicate account and click Connect here.