Trust by design
Workspace isolation, encryption in transit, and clear data boundaries — documented for operators and compliance reviewers.
Security & complianceLegal
Privacy Policy
Effective date: March 18, 2026 · Last updated: May 16, 2026
1. Information We Collect
We collect information you provide directly to us when you request a demo, contact us, or use our platform. This includes contact information, account information, usage data, and technical metadata needed to operate the desktop app.
We do not collect or store the contents of your production databases, source code, or sensitive business data beyond what is necessary to provide the Route5 service.
2. How We Use Your Information
We use the information we collect to provide, operate, and improve Route5; send technical notices and support communications; respond to your questions; detect fraud; and comply with legal obligations.
3. Data Residency
Workspace data is stored in tenant-scoped databases (Supabase PostgreSQL or embedded SQLite for local deployments). AI processing may use third-party APIs when enabled; we do not train models on your customer data.
4. Security
We encrypt data in transit (TLS 1.3) and apply access controls on production systems. Report concerns to neville@route5ai.com.
5. Your Rights
Depending on your jurisdiction you may request access, correction, deletion, or portability of personal data. Contact neville@route5ai.com — we respond within 30 days.
6. Contact
**Route5** — neville@route5ai.com