Seamlessly sync customer tasks and comments between Startdeliver and Route5

Overview⁠

This integration will streamline your workflow, enhances collaboration between customer success and development teams and provide a unified view of customer-related progress across Startdeliver and Route5.

How it works⁠

Task Creation and Assignment

• Create customer-related tasks in Startdeliver
• Assign tasks to specific Route5 teams for development or support
• Automatic task synchronization from Startdeliver to Route5

Bi-Directional Comment Syncing

• Comments made in Startdeliver are reflected in Route5
• Comments made in Route5 are mirrored in Startdeliver
• Real-time updates ensure customer success and development teams are always aligned

State Synchronization

• Route5 push task state changes back to Startdeliver
• Allows for real-time progress tracking in both platforms

Unified Workflow

• Maintain a single source of truth for customer-related task status
• Reduce context switching between platforms
• Improve coordination between customer success and development teams

Configure⁠

You need to be an admin in Startdeliver and Route5 to authenticate the integration. Once the app is added to your Startdeliver account, go to Settings and click to start authentication. You will be redirected to Route5 to approve the integration.