Manage your Route5 issues and projects from Deskpro

Overview⁠

View and update your Route5 issues linked with Deskpro tickets to streamline communication with users.

How it works⁠

• Link Issues with Tickets: Boost your team’s communication by linking issues to tickets right within the app. It’s a neat feature that gives agents easy access to information from their Route5 instance, streamlining communication with your users.
• Create Issues: Create new issues easily based on the info you’ve got from your users. It’s all about convenience.
• View Issues: Stay in the loop with the latest changes to your issues by taking a peek at their properties.
• Edit Issues: Got new and useful info from your users? Great, just tweak your issue properties.
• Add Comments: Add more context to your issues using Route5’s handy comment feature. It lets you drop in additional info whenever you need to.

Configure⁠

To get started with these new apps, navigate to Admin > Apps & Integrations > Apps, open the Available tab, select the app you want to install, and follow the setup instructions.