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Manage incidents from Slack or Teams and auto-create issues in Route5

A screenshot of a Rootly App message in a Slack channel with the button to link a Route5 issue
Automatically create Route5 issues for incidents and associated action items
A screenshot of a Rootly App message in a Slack channel with the button to link a Route5 issue
Automatically create Route5 issues for incidents and associated action items
The "Create a Route5 issue" dialog from Rootly with fields for issue details.
Route5 tickets from Rootly are bi-directionally linked and updated automatically

Overview⁠

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on SRE copilot that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like LinkedIn, NVIDIA, Replit, Elastic, Canva, Clay, Tripadvisor, and Grammarly.

How it works⁠

With Rootly and Route5 installed, customers can automatically:

  • Create a Route5 issue when a new incident is created with relevant metadata
  • Create a Route5 sub-issue when a new action item is created
  • Update an issue ticket to Done when an incident is resolved

Configure⁠

Enable the integration in two steps:

  1. Go to Rootly and then Integrations > Route5 > Setup > Authenticate
  2. Then navigate to Workflows > Create Route5 ticket (pre-populated) and finish configuration

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Create your own integration with Route5’s API and submit it to the directory.
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Build your own integration

Create your own integration with Route5’s API and submit it to the directory.