Terms of Service

1. Acceptance of Terms

By accessing or using the Route5 platform, website, or any associated services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Services.

2. Description of Services

Route5 provides a native desktop workspace where you sign in, create projects, paste enterprise text (for example notes, tickets, or threads), and receive AI-generated structured outputs including summaries, decisions, and action items. Customer data is stored in a tenant-scoped workspace as described in our documentation and privacy policy.

Optional or roadmap capabilities (such as legacy system connectors, generated APIs or MCP servers, and automated parity validation) are not part of the core Services until they are expressly released and documented. The Services are intended for business use; outputs should be reviewed by qualified personnel before operational reliance.

3. Enterprise License

Subject to your compliance with these Terms and payment of applicable fees, Route5 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Route5 desktop application for your internal business purposes, including creating projects and using decision capture and related features available in your workspace.

You may not: sublicense, sell, resell, or transfer the Route5 platform itself; reverse engineer the Route5 platform except as permitted by applicable law; or use the Services to build a competing product.

4. Customer Data and Intellectual Property

**Your Data**: You retain rights to text and content you paste or upload into the Services, and to account and profile information you provide ("Customer Data"), subject to your agreements with your employer or clients. Route5 processes Customer Data to operate the Services (for example to generate summaries and structured outputs and to store them in your tenant-scoped workspace).

**Outputs**: Structured outputs produced from your text (such as summaries, decisions, and action items) are for your use in accordance with these Terms; you are responsible for how you rely on or distribute them.

**Route5 Technology**: Route5 retains all rights to its platform, software, models, and underlying technology. Nothing in these Terms transfers ownership of Route5's technology to you.

**Feedback**: If you provide feedback, suggestions, or ideas about the Services, Route5 may use this feedback without obligation to you.

4a. Open-source ranking stack

Route5's adaptive "For You" ordering for commitments adapts pipeline concepts from xAI's open-source x-algorithm (Apache License 2.0), published at https://github.com/xai-org/x-algorithm.

**No affiliation**: Route5 is not affiliated with, endorsed by, or sponsored by X Corp., xAI, or their services. References to X's timeline describe the upstream open-source project's stated purpose, not a commercial partnership.

**Weights and models**: Optional Phoenix model weights (~3GB) and other upstream assets are governed by their own licenses and are not bundled in the Route5 Mac installer by default. You may clone the reference repository locally via documented developer commands; Route5 does not redistribute proprietary X services.

**Your responsibility**: You must comply with Apache 2.0 and any other applicable open-source licenses when using vendor scripts or optional local assets.

5. Acceptable Use

You agree not to use the Services to:

- Analyze systems you do not have legal authorization to access. - Generate capabilities that circumvent security controls or authorization systems without proper approval. - Interfere with or disrupt the integrity or performance of the Services. - Attempt to gain unauthorized access to any Route5 systems or networks. - Use the Services in violation of any applicable law or regulation. - Introduce malicious code, viruses, or harmful data into Route5 systems.

Route5 reserves the right to suspend or terminate access for violations of this section without prior notice.

6. Reliance on AI Outputs

The Services use AI models (including third-party models via OpenRouter and other providers) to generate summaries, chat replies, structured commitments, and other outputs. **AI outputs may be incomplete, outdated, or incorrect.** They are not professional, legal, financial, or medical advice.

You are solely responsible for reviewing outputs, validating them against your own sources and policies, and deciding whether to rely on them for operational, compliance, or business decisions. Route5 displays an in-product reminder that AI can make mistakes; that reminder does not limit your responsibility to verify outputs.

Route5 may automatically search the public web for current facts when appropriate. When live data is unavailable, the assistant is designed to say so rather than guess. You should not treat any output as guaranteed accurate without independent verification.

6a. Team Workspaces and Shared Content

When you join or create a workspace, certain data is visible to other members of that workspace according to their role (admin, manager, member). This includes shared commitments, team-shared chat threads, integration status, and workspace settings you are permitted to access.

You are responsible for what you share with teammates, including chat threads you explicitly share with the workspace. Do not share confidential third-party data unless you have authorization. Route5 is not liable for disclosures you initiate within your workspace.

6b. Third-Party Integrations

Optional integrations (Google, Slack, Apple, GitHub, and others) connect via OAuth or credentials you provide. Each third party has its own terms and privacy policy. Route5 encrypts integration tokens at rest where applicable and scopes access to what is needed to deliver the feature.

Route5 is not responsible for outages, policy changes, or data handling by third-party providers. You may disconnect integrations at any time from Settings.

6c. Security Incidents

Route5 maintains administrative, technical, and organizational measures designed to protect Customer Data. No system is perfectly secure. In the event of a confirmed security incident affecting Customer Data, Route5 will notify affected workspace administrators without undue delay and in accordance with applicable law, and will take reasonable steps to remediate.

You agree to notify Route5 promptly at neville@route5ai.com if you suspect unauthorized access to your account or workspace.

7. Fees and Payment

Route5 is offered under subscription agreements negotiated directly with enterprise customers. Pricing, payment terms, and usage limits are specified in your Order Form or Master Service Agreement (MSA).

Unless otherwise specified in an Order Form: - Subscription fees are due annually in advance. - All fees are non-refundable except as required by law. - Route5 may adjust pricing upon 90 days' written notice prior to renewal. - Late payments accrue interest at 1.5% per month or the maximum rate permitted by law.

8. Confidentiality

Each party agrees to protect the other's Confidential Information using at least the same degree of care used to protect its own confidential information, but not less than reasonable care.

"Confidential Information" includes all non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential.

Confidential Information does not include information that: (a) becomes publicly available without breach of this agreement; (b) was rightfully known before disclosure; (c) is rightfully received from a third party without restriction; or (d) is independently developed without use of the disclosing party's Confidential Information.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

ROUTE5 DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI-GENERATED OUTPUTS WILL MEET YOUR REQUIREMENTS OR BE ACCURATE FOR YOUR USE CASE WITHOUT INDEPENDENT REVIEW.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROUTE5 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES.

IN NO EVENT SHALL ROUTE5'S AGGREGATE LIABILITY EXCEED THE AMOUNT PAID BY YOU TO ROUTE5 IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ROUTE5 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to indemnify, defend, and hold harmless Route5 and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of:

- Your use of the Services in violation of these Terms. - Your deployment of Route5-generated artifacts in production systems. - Your breach of any representation or warranty in these Terms. - Any claim that your Customer Data infringes the rights of a third party.

12. Term and Termination

These Terms remain in effect for the duration of your subscription. Either party may terminate for material breach if the breach is not cured within 30 days of written notice.

Route5 may immediately suspend or terminate access if you violate the Acceptable Use policy (Section 5), fail to pay fees, or if continued operation poses a security risk.

Upon termination, your license to use the Services immediately ceases. You may export Customer Data and generated artifacts within 30 days of termination, after which Route5 may delete them.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any dispute arising under these Terms shall be resolved by binding arbitration administered by JAMS under its Commercial Arbitration Rules, with proceedings held in New York, New York. The arbitrator's decision shall be final and may be entered as a judgment in any court of competent jurisdiction. **You and Route5 each waive any right to participate in a class action, class arbitration, or representative action** to the fullest extent permitted by law.

Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information.

14. Changes to Terms

Route5 may update these Terms at any time. For existing customers, material changes will be communicated with at least 30 days' advance notice by email or through the platform. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

For new users, the Terms in effect at the time of account creation apply immediately.

15. Entity, general partner & electronic acceptance

**Operator**: Route5 AI (route5ai.com)

**General partner**: Neville Engineer — Pittsford, New York, United States

**Builder lineage**: Route5 is built by operators with roots in Rayze (data & AI engineering).

**Electronic acceptance**: By creating an account or clicking to accept at signup, you agree to these Terms and our Privacy Policy. Enterprise customers may execute a separate Master Service Agreement (MSA) or Order Form via neville@route5ai.com; where an MSA conflicts with these Terms, the MSA controls for that customer.

**Arbitration venue**: Disputes under Section 13 are heard in New York, New York unless your MSA specifies otherwise.

16. Contact

Questions about these Terms should be directed to:

**Route5** General partner: Neville Engineer Pittsford, New York, United States neville@route5ai.com · Enterprise MSAs: neville@route5ai.com